Privacy Policy - VeeEats

Last updated: August 2026

1. Who is responsible

VeeTaxi, operating in Israel, is the data controller under the Privacy Protection Law 5741-1981. Contact: privacy@veetaxi.com.

2. What we collect

• Account: name, verified phone number, and if you signed in socially, your email and profile photo.
• Orders: what you ordered, from which restaurant, the delivery address, any notes you wrote, the price and the time.
• Assistant conversations: what you type in the food-choosing chat and in support.
• Device: model, operating system, app version and a notification identifier.

What we do not collect: we do not store your card details - they go directly to the payment provider. If you choose to declare allergies in the app, that list is stored on your profile and used only to show you warnings on dishes inside the app. It is never sent to restaurants with your orders, and you can change or delete it at any time.

3. The assistant

When you use the food-choosing chat, what you type is sent to a language-model provider to produce a reply, and is logged by us to improve the service and prevent abuse. Please do not type sensitive information you would not want retained.

4. Who we share with

• The restaurant you ordered from - your name, the order and your notes.
• The courier - first name, delivery address and access instructions, for the duration of the delivery only.
• The payment provider - to take the payment and split it to the restaurant and the courier.
• Authorities - only where the law requires it.

We do not sell personal data and do not use it for third-party advertising.

5. Sub-processors

We use providers who process data only on our behalf, under contract:

• Supabase - hosting and database (European Union).
• Google Firebase - phone verification, notifications and crash reporting.
• Google - the language model behind the assistant.
• Mapbox - maps and address search.
• Our Israeli payment provider - payment processing and invoicing.

Some providers process data outside Israel. Where they do, the transfer relies on standard contractual protections.

6. How long we keep it

Orders and payment records are kept for as long as tax law requires. Assistant conversations are kept for up to 12 months. When an account is deleted, its personal data is deleted or anonymised, and records we are obliged to retain remain without identifying you.

7. Your rights, and how to delete your VeeEats account

You may access your data, correct it and ask us to delete it.

To delete your account and its data, in the VeeEats app:

1. Open Account (bottom right).
2. Tap Personal info.
3. Tap Delete account.
4. Type DELETE to confirm, then tap Delete my account permanently.

You are signed out immediately and cannot sign in again with that account.

Deleted: your name, phone, email and photo, your devices, saved places, dietary and allergy profile, support chat history.

Kept: past orders and payment records, for as long as tax law requires, with your name and phone removed so they can no longer be linked to you. See section 6.

If you cannot open the app, email privacy@veetaxi.com from your registered address and we will delete the account for you.