Terms of Service - VeeEats

Last updated: August 2026

1. Who we are, and what we are not

VeeEats is a technology platform connecting you with restaurants and independent couriers. The restaurant sells the food. It prepares the food, is responsible for it, and declares what it contains. We do not cook, inspect or sell food.

We take no commission from the food and none from the delivery. Your payment is split directly between the restaurant and the courier by the payment provider, and we do not hold the money at any point.

2. Orders and price

The price shown before you confirm is the price you pay, including the delivery fee. We do not recalculate it afterwards.

Once a restaurant has accepted an order and started preparing it, cancellation may not be possible. If you cancel after the food has been prepared, a refund may not be given.

3. Allergens - important

Allergen information comes from the restaurant. We display what we are given and cannot verify it.

Kitchens prepare many dishes in the same space. Even where no allergen is listed, traces of any allergen are possible. An empty list is not a guarantee.

Where a restaurant has provided nothing, we say so plainly - "we do not know what this dish contains" - and never present that as an absence of allergens.

If you have a food allergy or intolerance, contact the restaurant directly before ordering. Do not rely on the app alone.

4. Alcohol

Alcohol may only be ordered by people aged 18 or over. Confirming your age in the app is your declaration, not a verification.

The courier will ask for ID on delivery. Without valid ID the courier will not hand over the order, and a refund may not be given for the alcoholic items.

Alcohol sales are restricted by law at certain hours. Ordering is unavailable during those hours.

5. Delivery

Delivery is performed by an independent courier who is not our employee. Delivery times are estimates, not commitments.

Please make sure your address and access instructions are correct. If delivery fails because of incorrect details or because nobody was reachable, you may still be charged in full.

6. Problems and refunds

If something goes wrong, report it in the app. Because the money has already gone to the restaurant and the courier, a refund is returned by whichever of them received that portion - the restaurant for the food, the courier for the delivery - and we decide fairly between the parties. We do not fund refunds ourselves.

There is a reporting window, which varies by the type of problem. "It never arrived" can be reported for longer than "the food was disappointing".

7. Your account

One account per person, with a verified phone number. You can delete your account from within the app at any time.

8. Liability

We are not responsible for the quality of the food, its suitability for dietary or medical needs, or loss arising from incorrect information provided by a restaurant. Our liability is limited to the value of the order.

9. Law and jurisdiction

These terms are governed by Israeli law, and the courts of the Tel Aviv district have exclusive jurisdiction.